You can always return your jewellery with in 30 days.
In our online shop you can return any item within 30 days - from the day you received your jewellery. If you, contrary to our expectations, should regret your purchase and wish to return the piece of jewellery, you hold the shipping expenses for the return of the package. The package must not be sent COD - and we recommend that you write your address on the back of the package and that you obtain proof of postage, as the package is your responsibility, until it reaches us. You will be held responsible for any possible damage or reduction of the product during the shipping back to us.
Please return the goods to:
Svane & Lührs ApS.
Bakke Allé 7, 8230 Åbyhøj - Denmark
Please note that items purchased in our online shop at www.svane-luhrs.com only can be exchanged or returned to the address above, as well as items purchased at a dealer of the Svane & Lührs' jewellery not can be exchanged or returned to our online shop.
Svane & Lührs provide two years of guarantee for the jewellery purchased in our online shop at www.svane-luhrs.com. The guarantee covers material and manufacturing defects that can be identified by the correct use of the jewellery. However, it does not cover defects, damage, wear and tear caused directly or indirectly as a result of misuse, poor maintenance, violence or tampering.
Complaints of any defect that is identified when using the jewellery must be communicated to Svane & Lührs within reasonable time. Subsequently the piece of jewellery can be returned for repair or replacement, where we will hold the return costs to a reasonable extent.
Learn more about how to take care of your new piece of jewellery.